A letter to Air India

Subject: Non-operational in-flight entertainment system

Hi,

I travelled to the US in your AI ... flight on the .... It was a direct 15-hr flight. For no part of the journey, the in-flight system worked. This problem was also faced by most of the passengers.

The crew could not do much for they only knew that it should start on restarting the entertainment system. When it did not they said they were helpless.

You would understand that this was quite painful. Such a long journey without any in-flight entertainment.

I hope something is done about this so that it is ensured that such a thing is not repeated.

Thanks.